Frequently Asked Questions
Everything you need to know about bringing abc home.
What are your standard shipping rates and delivery times?
We offer a variety of shipping methods, including standard ground and white-glove delivery for oversized furniture. Small decor items typically arrive within 5-7 business days, while larger furniture pieces may take 2-4 weeks depending on your location.
What is your return policy for rugs and furniture?
Most items can be returned within 30 days of delivery. Please note that custom furniture, final sale items, and used rugs are not eligible for return. A restocking fee may apply to large furniture returns to cover specialized logistics.
Do you offer professional rug cleaning and repair services?
Yes, abc carpet & home provides expert cleaning, restoration, and repair services for vintage and modern rugs. Our specialists use traditional techniques to preserve the integrity and value of your textile investments.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. For white-glove furniture deliveries, our logistics partner will contact you directly to schedule a specific delivery window.
Are your products ethically sourced?
Sustainability and ethical sourcing are at our core. We partner with global artisans and use eco-friendly materials whenever possible to ensure that our products are as good for the planet as they are for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Apple Pay, Google Pay, and Affirm for flexible financing on larger purchases.